Handle high-volume travel chats across WhatsApp, Instagram, calls and more with AI Agents. Answer FAQs, qualify trip intent and close bookings — all from an omnichannel inbox.

30%

more leads with WhatsApp calls

80%

of visa inquiries automated

60%

shorter sales cycles

How to boost bookings and close more deals for travel businesses and tour operator

Get travelers to message you on any channel

Connect with travelers on WhatsApp, Instagram, Facebook Messenger and more — all in one inbox.
AI Agents greet new chats and calls instantly, answer common questions and capture lead details the moment travelers message you.
Utilize click to chat ads for direct engagement on social media and get travelers to their dream destinations quicker
Segment your leads based on their location or service interests so you can reach out to them with a personalized digital marketing strategy for travel agency
Boost lead acquisition with QR codes on posters, flyers and brochures

Turn more travel inquiries into confirmed bookings

Use AI Agents to recommend destinations, share booking and payment links and only escalate to agents when needed
Let AI in charge of routing chats and calls to the most suitable agent to save valuable agent time
Automate multichannel automated messaging campaigns triggered by customer actions
Simplify processes from inquiries to bookings, integrating with your travel agent CRM and ERP for easy data management and synchronization
Hop into calls when interest is high and close more bookings

Build loyalty with every journey

Give managers an overview of team and individual performance and share satisfaction surveys to improve customer experience and keep travelers coming back.
Use AI to autogenerate chat and call summaries to give supervisors the whole picture for future reference.
Secure repeat customers with timely retargeting and upselling campaigns when they may need add-ons or when they abandon the booking process
Identify returning customers for personalized conversations about destinations that pique their interest

Data-Driven Insights for Travel Businesses

Identify the most popular channels among travelers to optimize campaign success
Segment broadcasts to target specific audiences and track reach and engagement for successful promotions
Manage customers on respond.io throughout their lifecycle, integrating your CRM or ERP for a full profile view
Analyze agent performance to optimize campaigns and boost NPS or CSAT ratings
Optimize Meta and TikTok ad targeting automatically to attract better customers and boost ROI

Features

Omnichannel team inbox

No more switching between apps to chat. Unify contacts and conversations from voice calls, email, WhatsApp, TikTok, Facebook Messenger, Instagram and more.

AI Agents

Answer FAQs about programs, fees, and schedules instantly. AI agents collect student or parent info, qualify leads, and route inquiries to the right department—no manual follow-up needed.

Automate and integrate

Connect respond.io to tools like HubSpot, Salesforce, Google Sheets, Zapier, Make, n8n and more to automate workflows and access key context while you chat.

Customer lifecycle management

Prioritize high-intent leads, design customer journeys for each lifecycle stage or identify common drop-off points with analytics.

Lead generation and conversion

Capture leads from Meta ads, automate appointment bookings, share product info instantly with Meta Catalogs and more.

Customer retention at scale

Grow customer loyalty with targeted broadcasts for promotions, renewals, upgrades and CSAT surveys.

Data-driven insights

Track response times, Meta ad and broadcast performance, and conversions to turn insights into revenue.

Stability under high volumes

Never lose leads due to crashes or downtime. Unlike other providers, respond.io guarantees high platform reliability.

Enhanced security for customer data

Ensure the protection of customer and business data with ISO 27001 certification, GDPR compliance, SSL encryption, two-factor authentication, extensive cloud security measures, and SSO.

Trusted by top travel agencies and tour operators

Real success stories from customers

faster sales cycle 60%

conversion rate with
AI Agents 81%

more ROI 42.5x

Only Tourism Automates 80% of Visa Inquiries with Respond.io’s AI Agent

My Dream Travel & Tours Increases Leads 30% with WhatsApp Calls

SchuVar Tours Shortens Sales Cycle by 60% Across 8 Branches

How Kleta Used respond.io to Achieve 100% Subscriber Growth in Just Two Months

Frequently asked questions for travel agencies and tour operators

Do I need a Meta Business Manager account to use WhatsApp with respond.io?

Yes. A Meta Business Manager account is required to use WhatsApp with respond.io with the WhatsApp Business Platform (API). Meta uses the Business Manager to verify your business, manage phone numbers, control access, and enforce WhatsApp policies. Without it, WhatsApp API onboarding cannot be completed. This requirement comes directly from Meta and applies to all official WhatsApp Business Platform providers, including respond.io.

Can I use the WhatsApp API with a new phone number?

Yes. If you have a new phone number that is not currently connected to any WhatsApp account, you can register it directly with the WhatsApp Business Platform (API) on respond.io. This is the recommended option for businesses starting fresh, as it allows full access to API features such as automation, integrations, templates, and analytics. During onboarding, the number will be verified and linked to your Meta Business Manager before it becomes active.

What are the requirements to onboard WhatsApp API on respond.io?

To onboard WhatsApp API on respond.io, you need a verified Meta Business Manager account and a phone number that meets WhatsApp’s eligibility rules. Depending on your setup, the number can either be new (for the regular API) or you can migrate your business’ existing number. You’ll also need to complete Meta’s verification steps, which may include business details, phone verification and account approval. Respond.io provides guided onboarding to help you through each step.

Is it possible to add or pay for an additional workspace?

Yes. respond.io supports multiple workspaces, which is especially useful for tour operators and travel agencies managing different destinations, branches, or brands. For example, you can create separate workspaces for inbound vs. outbound travel, regional offices, or premium vs. standard packages. Availability depends on your plan—some include multiple workspaces by default, while others require an upgrade. To add a workspace or confirm pricing, contact respond.io’s sales or account management team.

What should I do if an agent can’t see conversations or gets an error message?

If a travel agent can’t see conversations or encounters an error, it’s often due to browser or network restrictions—common in offices, airports, hotels, or remote locations. Start by clearing the browser cache and cookies, then reload respond.io. If the issue continues, check whether firewalls, VPNs, or IP restrictions are blocking access. In agencies with centralized IT or multiple branches, involving your IT team usually resolves this quickly.

Qualify, Route and Convert Travel Leads at Scale with AI Agents

30%

80%

60%

How to boost bookings and close more deals for travel businesses and tour operator

Get travelers to message you on any channel