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Automate customer surveys to hit 90%+ in CSAT scores

  • Send surveys customers can answer at their convenience for insights and improvements in customer satisfaction

     
     
     
     
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93%

CSAT score

Improve customer satisfaction with actionable insights

50%

More customer loyalty

Boost retention with NPS surveys that unlock key loyalty drivers

84%

Increase in sales

Leverage survey feedback to drive measurable business growth

10k+ brands trust respond.io

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Actionable feedback, right in your inbox

Skip the old-school emails and forms — get more survey responses over chat

 
 

Automate CSAT surveys

  • Request customer satisfaction ratings after every interaction and collect feedback automatically. Store CSAT results in Google Sheets, your CRM or data warehouse to make data-driven improvements.

     
     

Collect NPS scores

  • Request Net Promoter Scores at key milestones in the customer journey to gauge loyalty and satisfaction. Store NPS feedback in Google Sheets, your CRM or data warehouse to identify promoters, address detractors and drive retention strategies.

     
     

Measure post-purchase satisfaction

  • Send automated post-purchase surveys to understand how customers feel about their buying or service experience. Analyze the feedback to improve sales processes and boost repeat business.

     
     

How respond.io turns customer conversations into revenue

Omnichannel team inbox

No more switching between apps to chat. Unify contacts and conversations from voice calls, email, WhatsApp, TikTok, Facebook Messenger, Instagram and more.

AI Agents

Guide shoppers on sizing, fit, and style recommendations. AI agents handle FAQs, collect customer details, qualify leads and route high-intent buyers to the right team fast.

Automate and integrate

Connect respond.io to tools like HubSpot, Salesforce, Google Sheets, Zapier, Make, n8n and more to automate workflows and access key context while you chat.

Customer lifecycle management

Prioritize high-intent leads, design customer journeys for each lifecycle stage or identify common drop-off points with analytics.

Lead generation and conversion

Capture leads from Meta ads, automate appointment bookings, share product info instantly with Meta Catalogs and more.

Customer retention at scale

Grow customer loyalty with targeted broadcasts for promotions, renewals, upgrades and CSAT surveys.

Data-driven insights

Track response times, Meta ad and broadcast performance, and conversions to turn insights into revenue.

Stability under high volumes

Never lose leads due to crashes or downtime. Unlike other providers, respond.io guarantees high platform reliability.

Enhanced security for customer data

Ensure the protection of customer and business data with ISO 27001 certification, GDPR compliance, SSL encryption, two-factor authentication, extensive cloud security measures, and SSO.

Real success stories from customers

faster sales cycle 60%

conversion rate with
AI Agents 81%

more ROI 42.5x

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ParcelDaily Boosts Ad Conversions by 60% with Meta’s CAPI + Respond.io

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Diskat Automates Sales with AI Agents for an 80% Conversion Rate

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Only Tourism Automates 80% of Visa Inquiries with Respond.io’s AI Agent

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