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Automate lead distribution to close 100% more deals

  • Route leads by agent skill or availability for quick resolution, great service and higher conversions

     
     
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200%

More customers

Optimize lead distribution to handle higher chat volumes

94%

Faster resolutions

Route leads to the right agent for accurate replies and faster outcomes

93%

CSAT Score

Quick, expert answers deliver exceptional customer experiences

10k+ brands trust respond.io

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Move leads down the sales funnel faster with automated lead distribution

Smart routing options to match leads with the right agent, every time

 
 
 

Agent availability routing

Reduce lead drop-off with quick service by assigning leads only to online team members

Round robin routing

Ensure agents’ workloads are balanced through equal distribution

Customer-type routing

Route new, returning or VIP customers with similar characteristics to the best team for the job

Shift-based routing

Distribute leads seamlessly across various shifts throughout your business hours

Language-based routing

Don’t get lost in translation—connect leads with team members who speak their language

Skill-based routing

Connect leads to the right agents for their needs to ensure expert handling of inquiries

Function-based routing

Get leads to the right team for their needs to deliver accurate responses and quicker resolutions

How respond.io turns customer conversations into revenue

Omnichannel team inbox

No more switching between apps to chat. Unify contacts and conversations from voice calls, email, WhatsApp, TikTok, Facebook Messenger, Instagram and more.

AI Agents

Guide shoppers on sizing, fit, and style recommendations. AI agents handle FAQs, collect customer details, qualify leads and route high-intent buyers to the right team fast.

Automate and integrate

Connect respond.io to tools like HubSpot, Salesforce, Google Sheets, Zapier, Make, n8n and more to automate workflows and access key context while you chat.

Customer lifecycle management

Prioritize high-intent leads, design customer journeys for each lifecycle stage or identify common drop-off points with analytics.

Lead generation and conversion

Capture leads from Meta ads, automate appointment bookings, share product info instantly with Meta Catalogs and more.

Customer retention at scale

Grow customer loyalty with targeted broadcasts for promotions, renewals, upgrades and CSAT surveys.

Data-driven insights

Track response times, Meta ad and broadcast performance, and conversions to turn insights into revenue.

Stability under high volumes

Never lose leads due to crashes or downtime. Unlike other providers, respond.io guarantees high platform reliability.

Enhanced security for customer data

Ensure the protection of customer and business data with ISO 27001 certification, GDPR compliance, SSL encryption, two-factor authentication, extensive cloud security measures, and SSO.

Real success stories from customers

faster sales cycle 60%

conversion rate with
AI Agents 81%

more ROI 42.5x

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ParcelDaily Boosts Ad Conversions by 60% with Meta’s CAPI + Respond.io

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Diskat Automates Sales with AI Agents for an 80% Conversion Rate

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Only Tourism Automates 80% of Visa Inquiries with Respond.io’s AI Agent

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